PAKIL WATER DISTRICT – CITIZEN CHARTER
COLLECTION
OF ACCOUNTS RECEIVABLE-WATER SALES
Schedule of Availability of Service :
Monday to Friday - 8:00 a.m. to
5:00 p.m. (No Noon Break)
Who may Avail of the Service :
All Concessionaires
What are the Requirements : Water Bill
Duration
: Bills Due
How to Avail of the Service :
HOUSE TO HOUSE BASIS
|
Applicant/Client
|
Service
Provider
|
Duration
of Activity
|
Person in
Charge
|
Fees
|
Form
|
|
Wait for the Collector
|
Check Name, Acct. No. and amount to be paid
|
1 minute to 3
minutes
|
Collectors
|
Bills Due
|
|
|
Payment
|
Issue Official Receipt
|
PAYMENT TO OFFICE BASIS
|
Applicant/Client
|
Service
Provider
|
Duration
of Activity
|
Person in
Charge
|
Fees
|
Form
|
|
Seat to the seated provided
|
First come - first basis
|
1 minutes to 3 minutes
|
Officer of the Day
|
Bills Due
|
|
|
Wait for their turn
|
|
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|
Present the Water Bill/Name
|
Check Name, Acct. No. and amount to be paid
|
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|
Payment
|
Issue Official Receipt
|
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|
END OF TRANSACTION
|
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COMPLAINTS AND
OTHER REQUEST FOR SERVICE
Schedule of Availability of Service :
Monday to Friday - 8:00 a.m. to
5:00 p.m. (No Noon Break)
Who may Avail of the Service :
All Concessionaires
What are the Requirements : Service Request Form
Duration : Case to Case Basis
How to Avail of the Service :
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
Attend to
Customer’s
Needs/ Complaint
|
1. Complaint Due to High
Consumption
a) Verification
of Meter
b) Pull-out Meter
for Testing
c) To Execute
Promissory
Note in Case of
c.1. Positive to
Leak
c.2. Failure to
Pay on Time:
i.e.
Concessionaires with
Disconnection
Notice
|
1 minute to 5 mins.
1 minute
5 minutes
1 minute to 3 mins.
|
General Manager &
Officer of the Day
Officer of the Day
Plumber & Maintenance
Man
& JO
Officer of the Day
|
Ave. Method
Based on Actual
|
Service Request Form (SR)
Record Book
|
|
|
2. Disconnection
|
Case to case basis
|
Plumber & Maintenance
Man
& JO
|
|
SR Form
|
|
Applicant/Client
|
Service
Provider
|
Duration of
Activity
|
Person in
Charge
|
Fees
|
Form
|
|
|
3. Disconnected Service
Applying for Reconnection
a)Clarify if Concessioner
is the real
owner
b)Verification of Meter
if still
existing
c) Processing
& Approval
of Accounts
& Charges
for Payment Purposes
d) Reconnection of
Service
|
2 minutes
5 minutes
2 minutes to
5 minutes
Case to case
basis
|
Officer of the Day
Plumber & JO
|
Based on Records
|
Service Request Form (SR)
|
|
|
4. Request for Relocation
of Meter
|
Case to case
basis
|
Plumber ,Maintenance Man &
JO
|
|
SR Form
|
|
|
5. Request for Re-tapping
|
Case to case
basis
|
Plumber ,Maintenance Man &
JO
|
P 100.00
|
SR Form
|
|
|
6. Request for
Disconnection of
Meter
|
Case to case
basis
|
Plumber ,Maintenance Man &
JO
|
|
SR Form
|
|
|
7. Request for
Repair/Cleaning of
Meter
|
Case to case
basis
|
Plumber ,Maintenance Man &
JO
|
|
SR Form
|
|
|
8. Request for Re-
classification of
Service
|
Depends on the Approval of BOD
|
GM Gonzalo T. Pusta
|
|
Request Letter
|
|
END OF
TRANSACTION
|
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APPLICATION FOR NEW SERVICE CONNECTION,REQUEST FOR
CHANGE OF NAME ,REFUND
Schedule of Availability of Service :
Monday to Friday - 8:00 a.m. to
5:00 p.m. (No Noon Break)
Who may Avail of the Service :
Applicants/ Concessionaires
What are the Requirements : Duly Accomplished Form
Duration : Case to Case Basis
How to Avail of the Service :
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
|
1.Attend to Customer’s
Applicant for New
Service Connection
|
A.Application for New
Service Connection
1. Provide & Explain the
List
of Requirements for
New Connection
2. Explanation of
PAKWAD Rules &
Regulations
3. Verification & Evalua-
tion of Submitted Docu-
ments & Explanation
of Charges
4.
Payment (Excluding
HDPE Pipes)
|
5 minutes
to
20 minutes
|
Mercy G. Magsalansan
&
Officer of the Day
|
P 2,390
|
New Service Con-
Nection Form
(NSC)
|
|
|
|
B. Inspection
|
5 to 10 mins
|
Plumber ,Maint. Man
& JO
|
|
SR Form
|
|
|
|
C. Prepare Store
Requisition Slip
|
2 minutes
|
Plumber ,Maint. Man
& JO
|
|
Store Requisi-tion Form
|
|
|
|
D. Issuance of
Materials
|
Case to case
Basis
|
Genalyn V. Culajara
|
|
Store Requisi-tion Form
|
|
|
|
E.Installation/Tapping
|
Case to case Basis
|
Plumber ,Maint. Man
& JO
|
|
SR Form
|
|
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
|
2. Request for Change of
Name
|
Processing &
Approval of Request
|
2 minutes
|
Mary Ann M. Martinez
|
|
SR Form
|
|
|
3. Illegal Use of Water
|
A. Explanation of the
Notice/Letter,
Pic-
tures, Provision of
PD 198, District
Utility Rules
&
Regulations and
the
corresponding
amount
of Penalty
B. Imposition of
Penalty
|
10 minutes
to
15 minutes
|
GM Gonzalo T.
Pusta
|
P2,000
|
Promis-sory Note or
Record Book
|
|
|
END OF TRANSACTIONS
|
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IMPLEMENTATION FOR
REPAIR AND MAINTENANCE
Schedule of Availability of Service :
Monday to Friday - 8:00 a.m. to
5:00 p.m. , Flexible Time
Who may Avail of the Service :
AllConcessionaires
What are the Requirements : Accomplished Customer Complaint
Duration : Case to Case Basis
How to Avail of the Service :
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
|
Receive Complaints from
Concessionaires thru phone calls & walk in
|
Interview
a)
Name of Concessioners
b) Location
c) Nature of Complaint
|
3 minutes
to
5 minutes
|
Officer of the Day
|
|
SR Form
|
|
|
|
Inspection
|
Case to case Basis
|
Plumber,Maintenance
Man & JO
|
|
SR Form
|
|
|
|
Actual Repair
|
Case to case Basis
|
Plumber,Maintenance
Man
& JO
|
|
SR Form
|
|
|
|
Prepare Accomplishment
Report
|
3 minutes
|
Team Leader
Assigned
|
|
Record Book
|
|
|
Checking Accuracy of Water
Meter
|
a) Visual Checking of
Water Meter
b) Verification
c) Check Accuracy of
Water Meter
d) Report the Accuracy
of
Water Meter
|
Case to case Basis
|
GM Gonzalo T. Pusta
Plumber, Maintenance
Man & JO
|
|
SR Form
|
|
|
Request for High Pressure
of
Water
|
Inspection
|
Case to case
Basis
|
GM Gonzalo T. Pusta Tirso
R. Asinas
|
|
SR Form
|
|
|
END OF
TRANSACTION
|
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IMPLEMENTATION OF
REPAIR/INSTALLATION/ EXPANSION OF LINE
Schedule of Availability of Service : Case
to Case Basis
Who may Avail of the Service :
Residents of Pakil Laguna w/in the existing service area of PAKWAD
What are the Requirements : Written Request for Extension/Installation of
Distribution Line
Duration : Case to Case Basis
How to Avail of the Service :
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
|
Received a letter request
addressed to GM
|
GM routes such request
|
Case to case
basis
|
GM Gonzalo T. Pusta
|
|
SR Form/ Record Book
|
|
|
|
Conduct Pre-survey /Re-
survey/and Preparation of
Design/ Plotting Plans
|
GM Gonzalo T. Pusta
Tirso R. Asinas
|
|
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|
|
Prepare for Materials
Estimate
|
|
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|
|
Purchase of Materials
|
|
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|
|
Actual Work
|
Plumber,Maint. Man &
JO
|
|
|||
|
|
Prepare Accomplishment
Report
|
5 minutes
|
Team Leader Assigned
|
|
Record Book
|
|
|
END OF
TRANSACTION
|
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BACTERIOLOGICAL
TEST
Schedule of Availability of Service :
Mothly MWF
Who may Avail of the Service :
All Concessionaires
What are the Requirements : Samples in Sterilized Bottles / Residual
Chlorine Test
Duration : Depends on the Result
How to Avail of the Service :
|
Applicant/Client
|
Service Provider
|
Duration of Activity
|
Person in Charge
|
Fees
|
Form
|
|
|
House Bacteriological Test
|
Chlorine Residual Testing
|
Depends on Chlorine Test
Result
|
Officer of the Day
|
|
Record Book/ Log Book
|
|
|
Bacteriological Test
|
a) Collection of samples
for Bacteriological Test
|
Depends on Bacteriological
Test Result
|
|
|
|
|
|
|
b) Recording of Results
|
1 minute
|
Mercy G. Magsalansan
|
|
Record Book/ Log Book
|
|
|
|
c) Distribution of
Bacteriological Test
Result to concern
concessionaires
|
3 minutes
|
Mercy G. Magsalansan
|
|
Certified true Xerox copy of
the Results
|
|
|
END OF
TRANSACTION
|
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